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| Shipping rates & delivery times |
Shopping bag
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PO Boxes & APO's: UPS does not ship to PO Boxes or APO's.
Tracking: An e-mail with tracking information will be e-mailed when the order ships & will be sent at the end of the business day.
International shipments: International customers must be prepared to pay import taxes upon delivery. These taxes are determined by the destination country and are NOT
included in your shipping costs. If you would like to declare the item as a gift, please note this in the comment box. We ship Worldwide Expedited or Express to most countries. If you do
not see your country listed in the pull down menu at checkout, please contact us to see if we might be able to add it to our list. Please see below for more info on international shipping.
Return to sender: It is the customer's responsibility to arrange to sign for the package if a signature is required by the carrier. If the customer is unable to sign then a pick-up at
UPS will be required. All of our packages are insured. UPS will only leave a package at the door if they feel it is a safe location. Often times a signature will be required. UPS will make 3
delivery attempts before they mark the package "return to sender". All "return to sender" packages will incur a $15 fee on top of the fees required to ship the item back to the customer. All
orders returned to us for a bad address will also incur a $15 charge. Please review your shipping address carefully before you submit your order. If you see a problem and need us to fix
the address please contact us as soon as possible.
Change of address: Occasionally customers enter an incorrect address at checkout. There is a $15 UPS charge for all address changes. This applies to orders that are already in
transit and will be charged to the customer's credit card upon completion of the UPS address change request. If you made a mistake entering your address at checkout please be sure
to contact us ASAP. We cannot guarantee that the request will be fulfilled by UPS, but we will do our best.
Tracking: An e-mail with tracking information will be e-mailed when the order ships & will be sent at the end of the business day.
International shipments: International customers must be prepared to pay import taxes upon delivery. These taxes are determined by the destination country and are NOT
included in your shipping costs. If you would like to declare the item as a gift, please note this in the comment box. We ship Worldwide Expedited or Express to most countries. If you do
not see your country listed in the pull down menu at checkout, please contact us to see if we might be able to add it to our list. Please see below for more info on international shipping.
Return to sender: It is the customer's responsibility to arrange to sign for the package if a signature is required by the carrier. If the customer is unable to sign then a pick-up at
UPS will be required. All of our packages are insured. UPS will only leave a package at the door if they feel it is a safe location. Often times a signature will be required. UPS will make 3
delivery attempts before they mark the package "return to sender". All "return to sender" packages will incur a $15 fee on top of the fees required to ship the item back to the customer. All
orders returned to us for a bad address will also incur a $15 charge. Please review your shipping address carefully before you submit your order. If you see a problem and need us to fix
the address please contact us as soon as possible.
Change of address: Occasionally customers enter an incorrect address at checkout. There is a $15 UPS charge for all address changes. This applies to orders that are already in
transit and will be charged to the customer's credit card upon completion of the UPS address change request. If you made a mistake entering your address at checkout please be sure
to contact us ASAP. We cannot guarantee that the request will be fulfilled by UPS, but we will do our best.
International Shipping
We value our international customers and we do our very best to deliver your package promptly and economically. Please understand that we have no control over customs delays and
import charges. The merchandise you order may be subject to custom import duties and taxes, which are determined once the shipment reaches your country. You, the customer, are
responsible for all import fees. We cannot predict how much these charges may be. To find out more about the customs regulations in your country please contact your local customs
office. Additionally, when ordering from us, please note that you are the importer and must comply with all laws and regulations of the destination country.
We are required by law, to disclose the contents of the order on the customs form on the outside of the package. We are also required to state the full value of the merchandise in your
order, even if the order is a gift. If the order is a gift, please ask us to mark the package as a gift, and we will do this for you. However, the cost of the order will still be shown on the
customs form. Please be aware that some packages may be opened and inspected by customs authorities. Please be prepared to pay for these customs taxes when your package
arrives.
Refused Shipments
We charge a 30% RESTOCKING FEE for all refused packages. If you decide to refuse a shipment from us, you are still responsible for the original shipping charges to you, any duties,
taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to www.blueheavenboutique.com.
This amount will be subtracted from your refund when received. Your credit card will be charged any additional fees that are incurred for the refused package. You will also be added to
our blocked buyer list as we will no longer accept orders from you.
We value our international customers and we do our very best to deliver your package promptly and economically. Please understand that we have no control over customs delays and
import charges. The merchandise you order may be subject to custom import duties and taxes, which are determined once the shipment reaches your country. You, the customer, are
responsible for all import fees. We cannot predict how much these charges may be. To find out more about the customs regulations in your country please contact your local customs
office. Additionally, when ordering from us, please note that you are the importer and must comply with all laws and regulations of the destination country.
We are required by law, to disclose the contents of the order on the customs form on the outside of the package. We are also required to state the full value of the merchandise in your
order, even if the order is a gift. If the order is a gift, please ask us to mark the package as a gift, and we will do this for you. However, the cost of the order will still be shown on the
customs form. Please be aware that some packages may be opened and inspected by customs authorities. Please be prepared to pay for these customs taxes when your package
arrives.
Refused Shipments
We charge a 30% RESTOCKING FEE for all refused packages. If you decide to refuse a shipment from us, you are still responsible for the original shipping charges to you, any duties,
taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to www.blueheavenboutique.com.
This amount will be subtracted from your refund when received. Your credit card will be charged any additional fees that are incurred for the refused package. You will also be added to
our blocked buyer list as we will no longer accept orders from you.
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© copyright 2004-2011 blueheavenboutique.com. All rights reserved
We offer FREE ground shipping on orders over $100 (within the continental U.S.)